Vintage Senior Living and LRA Worldwide Partner on “Service Excellence” Initiative

Vintage Senior Living, a family of vibrant retirement communities in California and Washington, has launched Service Excellence, a comprehensive service program designed to cultivate a sense of belonging and a focus on individual service at each community. As a centerpiece of this effort, Vintage Senior Living has enlisted LRA Worldwide, Inc. to design and administer a comprehensive survey program to gather feedback from residents and their family members.

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LRA Worldwide CEO Rob Rush to Participate in Hospitality Industry Seminar Series at Penn State University

State College, PA/Horsham, PA; November 1, 2011 – Rob Rush, President & CEO of LRA Worldwide, Inc., has been invited to the Penn State University School of Hospitality Management as a guest speaker. Rush will address the Colloquium in Hospitality Management class on November 8th, joining a distinguished roster of speakers to address the seminar-style class this semester.

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Green Key Global Invited to Speak at Green Lodging & Hospitality Conference

Orlando, FL/Horsham, PA; November 1, 2011 – Green Key Global, the leading green hotel certification program in the world, was invited to participate in the 3rd Annual Green Lodging & Hospitality Conference in Orlando, FL next week. Tony Pollard, Managing Director of Green Key, will contribute to a panel discussion titled “The World of Sustainable Hospitality Certification.”

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LRA Worldwide Clients Recognized as 1to1 Customer Champions

HORSHAM, Pennsylvania; October 20, 2011 – 1to1 Magazine, one of the leading online publications covering the “customer experience” industry, recently announced its 2011 Customer Champions, a designation bestowed on the most customer-focused executives across a range of industries. Among those honored were two clients of LRA Worldwide, Inc., a leading consulting and research firm in the field of Customer Experience Management (CEM).

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Kimpton Hotels and Restaurants Group Secures Green Key Certification for its Portfolio

Horsham, PA; September 22, 2011 – Kimpton Hotels and Restaurants Group, a pioneer in the emergence of the boutique hotel industry in the United States, has strengthened its position as a leader in “green” lodging by partnering with Green Key Global. As of September 2011, the Green Key Eco-Rating Program has certified the entire 50-plus hotel Kimpton portfolio, with each property earning a Key rating befitting its environmental performance.

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