In a recent article on training practices, Bjorn Hanson, divisional dean of the Preston Robert Tisch Center for Hospitality, Tourism and Sports Management at NYU stated clearly the value of Training. “There are 228 hotel brands in the United States, and the two ways to be distinctive are design and service,” he said. “Service can be a great differentiator.” Hotels, he added, “are in a period of experimentation. Some brands are employing skills unrelated to the lodging industry to transform service styles and delivery.”

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On the cusp of a three day Holiday Weekend, Labor Day, AAA set forth a projection of 34.4 million people to travel at least 50 miles from their home.

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Many of us have been in our local convenience store, intently listening as the clerk runs our Lottery Ticket through the machine. Most of the time we hear, “Sorry, not a winner”. Disheartened, we realize we are a “Loser”. No matter where we chance our money – on the Lottery, at the card table, playing the slots, “feeding the ponies” – we want to be treated as a winner, even if we lose.

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